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Privacy Statement

By using this website you accept the terms of this privacy statement, the copyright statement and the Terms and Conditions of Use on this website.

Our commitment to privacy

This privacy statement explains how we (Microbit) collect information from you via the website or in any manner expressly described in the privacy statement and how this information is then used. When you provide us with your personal data in the manner described, you consent to the processing of all such personal data as set out in the privacy statement. Please read this privacy statement carefully and revisit this page from time to time to review any changes that we may have made. If you have any questions or comments about how we handle your personal information, please contact us. You may also contact us to to tell us about any concerns you may have about our privacy statement.

Giving information for other people

When you give us information about another person, the other person must have agreed to let :

  • us process all their personal data; and
  • you and the other person receive any notices from us.

When you send information for someone else, you are confirming that you have told them :

  • which data they must give;
  • which information is voluntary; and
  • how they can access and, if necessary, correct the data we hold about them.

The information we collect during registration or enrolment

When you register with us, you (or the person registering for you) must tell us at least:

  • your full name;
  • your address;
  • your email address.

Following registration and/or enrolment via the website, we, or our approved learning providers, may request additional personal data from you in order to further support your learning. In some cases you have to provide this information or we won't be able to assist you, or you may not get the most out of your learning. When you register, we will give you a username and ask you for a password. You will also be asked to give the answer to a question you choose which will identify you.

Other information we collect to see if you can have government funding

If government funding is available for any of our courses, you need to answer some other questions to see if you are eligible for funding. If you wish to avail of any such funding, you will be asked about :

  • your age;
  • your education so far;
  • your citizenship status; and
  • where you live and how long you have lived there.

Following registration and/or enrolment via the website, we, or our approved learning providers, may require additional information from you in order to support an application for funding. If you do not want to provide us with this information, we will not be able to offer you the course at the reduced price.

The information we collect when you access course materials

We collect information about how you use course materials to monitor your learning and improve our users' learning experience.

The information we collect when you enter competitions

From time to time we may run competitions and promotions on the website. If you enter these, we may ask for your name, address, e-mail address and username so that we can administer and control the competition and, of course, notify the winners.

Other information we collect

If you do not register as a member but use one of our online tests to test your skills, we ask you to provide your full name. This information might not be retained by us.

You may also provide personal data through:

  • calls to our helplines;
  • letters and e-mails;
  • customer feedback forms;
  • our messaging system; or
  • any conference, chatroom, message board, Paging, web space or other learning or communications facility operated by us.

*Please be aware that 'Paging' is where others using Microbit forums and chat rooms can send a message direct to your computer whilst you are also in the Microbit forums and chat area.

We may record calls to helplines for quality and training purposes. We might store calls for a period and we will keep them confidential. In general, if you contact us, we may keep a record of your query or complaint for a reasonable time in case you contact us again.

Sensitive personal data

When you register as a member or learner, you do not have to provide us with sensitive personal information unless necessary for taking part in our services offered. Where we invite you to provide such information, we will ask you to consent to our proposed uses of such data.

At enrolment you may be asked for sensitive personal information. If you do not wish to provide this information you may select the "Not Known/Not Provided" option if available.

You may also volunteer sensitive personal data to us or our approved learning providers, for example, when you submit a query or comment to us via the website or some other means of communication. If you do so, you explicitly consent to our using such information as described in this Privacy Statement.

Sensitive personal data includes details of your :

  • race or ethnic origin;
  • political opinions;
  • religious or other beliefs;
  • trade-union membership;
  • physical or mental health;
  • sexual life; or
  • criminal records (including information about criminal proceedings and suspected criminal activities).

How we use the information we collect

We use your personal information :

  • to answer your queries or complaints;
  • to deliver our membership services, for example on-line tools to test your skills, chatrooms, message boards and Paging facilities;
  • to support your learning;
  • to provide course materials;
  • to carry out administration;
  • for general statistics and research;
  • for obtaining any relevant professional advice;
  • as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.

Third parties and sponsors

To achieve the purposes set out in this privacy statement we may need to give your information to our service providers (including our approved learning providers), agents, professional advisors and auditors and to your tutor(s). When you enrol on a course, we might tell you which of our approved learning providers will be delivering and supporting your learning. Following registration and/or enrolment via the website, all of our approved learning providers will have access to your name and contact details to help us deliver our services to you.

We may also give your information to third parties who may take over part or all of the Microbit business in the future, but only for the purposes outlined in this privacy statement. If your employer, trade organisation or other group is sponsoring you, we may give the personal information we have collected to your sponsor to monitor your learning.

Communications between you and your tutor using any of the tools or functions we make available to you (including unopened messages sent via our messaging system) may be monitored by Microbit staff to check the quality of tutor support. Microbit staff and auditors may also access these communications when we want to investigate or audit learner funding arrangements.

Keeping you informed

We, and our approved learning providers, will use your information to send you regular updates about :

  • our services and materials;
  • additions to the website; and
  • specific activities such as customer feedback surveys and competitions.

If you wish to join Microbit but do not wish to receive this information, untick the relevant boxes on the applicable pages (inviting us to contact you by post and for customer feedback purposes). If you do wish to receive information about Microbit developments and offers by telephone, email and/or SMS, please invite us to contact you by ticking the appropriate boxes. If at any time, you change your mind about receiving updates, you can simply change your preferences or if not possible, request us to change it for you.

We will never use your sensitive data for marketing purposes or to target you for customer feedback purposes without your express consent.

Funding

We, and our approved learning providers, may use your personal data to process or to support any application made for funding associated with your learning. For these purposes we, or our approved learning providers, will share the information you supply with government agencies or other organisations that may provide funding for your course. If you do not want us to use your personal data for these purposes, we will not be able to offer you the course at the reduced price.

We, or the organisation providing funding for your course, may use your personal data to investigate a suspected misuse of public monies or other fraudulent activity by any person relating to your learning activity. In doing so, we, or the organisation providing funding for your course, may disclose your information to other agencies to establish whether there has been any duplication of funding for your course. We may also contact you for the purposes of any such investigation.

Statistics

Where we and/or the approved learning providers provide statistics for research and statistical purposes, it is provided in an aggregated manner so that whilst the receiver may be aware of, for example, the number and geographic location of persons using Microbit, you cannot be personally identified from this information.

Requests for information

If you have not registered as a learner or member but are simply making an enquiry or request for information, we will use your personal information to facilitate replying to your enquiry or request. We will not use this information for marketing purposes without your permission or unless you invite us to do so.

Protecting your personal information

We will take appropriate technical measures to protect your personal information including making a regular backup of our system and data. We will have security measures in place to try and ensure any personal information we collect is secure. Your account is password protected and all information including your password is on a secure server, which only a limited number of employees and sub-contractors can access. All parties with access to your information are subject to confidentiality obligations. If you think someone else knows your password, or is using it, tell us immediately and change your password using the relevant option if possible.

Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.

Please look at the terms and conditions on this website for our policy on purging emails and webspace. The terms and conditions will possibly tell you when we may close your account and delete all your records, files and information.

Keeping your personal data

We keep personal data :

  • for as long as is necessary to fulfil the purposes we collected it for;
  • as required by law; or
  • to enforce or defend legal claims.

Sometimes we will keep information that you have deleted, for example messages sent by you, as a record of your learning experience. We will keep this information for a reasonable time.

Cookies

Cookies are small text files which are sent to your browser by a web server and stored on your personal computer's hard disk. We use cookies on our site to:

  • manage browser and website state;
  • cut down the number of times you have to type in data;
  • record the success of advertising, to target advertising and to track visitor usage; and
  • track responses to regular customer surveys and to make sure you don't see the same survey more than once.

The cookies used on the website do not collect your personal information.

You can disable cookies but if you do, you may not be able to use certain features on our site and you may need to enter your password more frequently. If you want to know how to remove cookies from your browser, visit the 'All About Cookies' website or visit Wikipedia.

In general, we use third parties to conduct online surveys on our behalf. We do not issue the cookies used in these online surveys and these cookies may require your browser to connect to sites that are not run by us. You can find out more about the cookies used in online surveys conducted on our behalf by clicking through to the website of the third party that is conducting the online survey.

Transparent gif files

Some of our webpages may contain invisible electronic tags that allow us to count users that have visited certain pages. These files are only used to identify which advertisements bring customers to our website and you cannot be identified by them. They are not issued by us but by the relevant advertising provider. You can find out more about cookie type devices issued by third party advertisers by clicking through to the website operated by the relevant advertiser.

In any event, you can find out more information about electronic tags, if you visit the 'All About Cookies' website.

Our policy for children

Our website is not designed for or directed at children under the age of 18. No one whose date of birth indicates that they are under 18 years will be able to register on-line as a learner or member. We recommend that you put parental controls on your internet browser and supervise your children when they are online.

Although anyone can take part in competitions and promotions, we will send notice of a win or prize directly to the parent or guardian identified during registration.

Your rights

You have the right to ask for a copy of all the information we hold about you (we will charge you a small fee for this) and to correct any inaccuracies. To obtain a copy of this information, please contact us in writing upon which we will provide you with the necessary steps required before we can provide you with a copy. You can amend your details on the website at any time using provided facilities or by contacting us in writing.

Links

Our website might contain links to other websites. We cannot be held responsible for the privacy policies of other sites and we advise you to read the privacy statement of every website that might collect personal information from you.



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